TGG Privacy Policy
Last updated: 12/06/2026
The Gardeners Guild LLP ("we", "us", "our") is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, and protect your personal data when you use our website (thegardenersguild.co.uk) or contact us.
For the purpose of data protection legislation, The Gardeners Guild LLP is the Data Controller.
ICO Registration Number: Z1594296.
1. Information We Collect About You
We may collect and process the following data:
Information you give us:
Questions, queries, or feedback you submit via our contact forms or email addresses. This includes your name, email address, and any details surrounding a complaint.
Technical data: Your IP address, web browser type and version, operating system, and time zone setting.
Usage data: Information about how you use our website, tracked securely via cookies and page-tagging techniques.
2. How and Why We Use Your Data
Under the UK GDPR, we must have a lawful basis to process your data.
We use your information for:
Responding to your enquiries or feedback: Processed on the basis of our Legitimate Interests to provide excellent customer and member support.
Investigating Complaints: In the event of a complaint against one of our members, we will contact the member to ask for their version of events. This will involve sharing the identity of the complainant and the details of the case. Processed on the basis of our Legitimate Interests to uphold the standards of our network.
Improving our website: Monitoring traffic patterns and site performance. Processed on the basis of Consent (via cookie acceptance) or Legitimate Interests.
We will never share your personal details with third parties for marketing, market research, or commercial purposes.
3. Where Your Data is Stored and Secured
We store your data on secure servers within the UK. On occasion, data may be processed or stored outside the UK/EEA by our trusted suppliers or platforms. Where this occurs, we ensure appropriate safeguards are in place to keep your data secure.
Please note that transmitting information over the internet is not completely secure. While we do our best to protect your personal data using strict physical and electronic security procedures once received, any transmission is at your own risk.
4. Disclosing Your Information
We will only disclose your personal information to third parties if:
- We are under a legal obligation to do so (e.g., exchanging information with government departments or law enforcement).
- It is necessary to enforce or apply our Terms of Use and other operational agreements.
5. Your Legal Rights
Under the UK GDPR and Data Protection Act 2018, you have the right to:
- Request access to the personal data we hold about you.
- Request that we correct any inaccurate information.
- Request the deletion or erasure of your personal data.
- Object to or restrict our processing of your data.
If you wish to exercise any of these rights, please contact us at enquiries@thegardenersguild.co.uk.
If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
6. Links to Other Websites
Our website contains links to external websites. This privacy policy only applies to thegardenersguild.co.uk. If you move to another website via a link, or arrive here from a third-party site, please ensure you read their respective privacy policies.
7. Technical Infrastructure & Directory Search Data
To allow members of the public to securely search our register and find local professional gardeners, this website utilizes an integrated architecture consisting of ASP.NET (.aspx), secure SQL databases, and Google Firebase cloud services.
- Directory Search Management:
Our architecture uses essential session identifiers to handle active database queries, allowing the platform to dynamically serve localized gardener profiles based on your search criteria.
- Cloud Database Performance:
We utilize Google Firebase to manage real-time application states. When interacting with search filters, necessary cryptographic cache markers are temporarily stored in your browser's local storage to maintain a stable, efficient connection to our data feeds.
