Data Privacy Notice for Members
At The Gardeners Guild LLP we take the security of your personal information seriously and comply with all relevant aspects of the Data Protection Act 1998 (DPA) and the EU General Data Protection Regulations (GDPR). Personal information includes any information that identifies you personally such as your name and contact details.
Please take a moment to read this privacy notice and if you have any questions or concerns please contact Gary Edwards by email at enquiries@thegardenersguild.co.uk or by phone on 01934 807789. You can also write to The Gardeners Guild, PO BOX 627, Weston Super Mare, BS23 9LP
We collect, store and process various kinds of personal information which you provide when filling in forms or contact us in any other way, for example by letter. This information is used by us so that we can, for example, process your application, manage your membership with us, fulfil requests, communicate effectively (including our regular electronic newsletter) and keep accurate records. On occasion, we may also use your personal information for internal administration purposes to analyse our operations and conduct service reviews. The lawful basis for processing your information is our legitimate interests. We may also use your information to perform an open internet search or other public domain for any information that may influence the acceptance, rejection or cancellation of your membership or access to our products or services according to our general membership terms of service.
The information we gather includes your name, trading name, contact details (including email address), qualifications, employment history, correspondence between us (including emails, letters, website comments, telephone messages or telephone call notes etc), your age at point of application, your date of birth if supplied, transactional information such as your preferences, service history, purchase history, complaint details, reasons for joining or cancelling, bank details and other information that is needed to provide and improve our service. We also store and process information you give us anonymously through surveys and polls. Personal information gathered via surveys and polls is anonymous and uses your IP address to distinguish respondents anonymously.
We do not sell or rent your personal information. We share your data only with partners who share our commitment to protecting your privacy and data. This may include our employees, legal representatives, accountants or other professionals necessary for the operation of our legitimate business interests. Your personal information will be shared with our service partners only when necessary to provide membership services or process payment. We may need to disclose your information if required to do so by law. Your personal information will not be given to any other third parties without your consent other than that which is already publicly available. Anonymous survey responses will be combined, published and made available to members of The Gardeners Guild LLP and may also be shared with partners to help us negotiate member services, used for TGG marketing, development planning or as content on our website. You may voluntarily give us sensitive information that we have not requested (such as health, financial circumstances or membership of political or trade unions) and that information will only be stored for the purpose of fulfilling your request and keeping accurate records and not for any other purpose unless you give us consent.
You have the right to ask to see the personal data you have given us and request amendment, correction, deletion (where lawful), restrict processing or withdraw consent where relevant. Please note that we will be unable to provide our services to you if we do not have your permission to store and process your personal information that we would reasonably need. There is no facility to provide you with a record of all your forum comments and posts.
Your personal data will only be stored for as long as it is necessary to maintain our business relationship with you or fulfil our accounting and record keeping responsibilities. When your membership ends, we will either delete all your forum comments and posts or keep your forum comments or posts until you ask us to delete them. Once deleted, forum posts and comments are not recoverable.
If you are unhappy about the way your personal data is used by us, you have the right to lodge a complaint with the Information Commissioners Office.